Support
Start from the screen where the problem occurred
You can read this page without signing in. Check the current screen and playback state first, then follow the relevant steps below.
Effective date · 2026-08-06
Get started on iPhone
Jeeum for iPhone is a free companion player for practice projects already prepared in your account. Playback in the app requires sign-in.
Sign in with your existing Jeeum account, then choose one of your own completed projects from the library. You cannot create a new account in the iPhone app.
Sign in and view completed projects
After signing in with your existing email and password, the library shows only playback-ready projects that you own.
If a completed project is missing, pull to refresh and check your network connection and signed-in email. The iPhone app has no pending or failed processing items and no action for starting new work.
Library and practice player
The library shows only completed projects already prepared for your account. Opening a project may fetch existing playback cache, analysis, and waveform data, but it does not initiate source separation, AI analysis or generation, reprocessing, or any credit-consuming task.
The practice player provides stem volume and mute controls, seeking, A-B loop playback, waveform, and prepared lyrics, sections, and chords. If you hear no audio, check device volume, silent mode, and each stem's mute state.
Features not available in the iPhone app
The iPhone app does not provide account creation or device-audio selection or upload and cannot initiate source separation, AI analysis or generation, reprocessing, or any credit-consuming task. It does not display or use credits.
It does not present products or prices and provides no purchase functionality, external purchase link, or direction to purchase elsewhere.
Account deletion and recovery state
Confirm Delete Account on the account screen to start removing account information, source audio stored through the web, derived files, and share links. A completed deletion cannot be undone.
If a network or storage problem prevents deletion from finishing, retry from the account screen. While deletion is pending, the library and player are unavailable; the app shows only completion or retry guidance.
What to include when contacting support
If the problem continues, email mendong.kim@gmail.com. Send only the minimum information needed to reproduce it.
- The screen where it happened, the approximate time, and the device and iOS version
- The exact error message and steps you already tried
- Your registration email if account lookup is necessary. Never send your password.